Terms and Conditions

valid for the vseprosphynx.cz e-shop

Definitions

Consumer contract
means a purchase contract or another contract under the Civil Code where the contracting parties are, on one side, the buyer and, on the other side, the supplier or seller.

Seller (supplier)
means a person who, when concluding and performing the contract, acts within the scope of their commercial or other business activity. It is an entrepreneur who supplies products or provides services to the buyer directly or through other entrepreneurs.

Buyer (customer)
Under the applicable legislation, a distinction is made between a buyer who is a consumer and a buyer who is not a consumer.

Consumer buyer
means a person who, when concluding and performing the contract, does not act within the scope of their commercial or other business activity. It is a natural or legal person who purchases products or uses services for a purpose other than conducting business with such products or services.

Buyer who is not a consumer
means a person who, when concluding and performing the contract, acts within the scope of their commercial or other business activity and purchases products or uses services for the purpose of their business involving such products or services. Such buyer is governed by these Terms and Conditions to the extent applicable to them and by the Commercial Code.

Terms and Conditions

These are the contractual arrangements between the Seller and the Buyer contained in this document. The Buyer agrees to the Terms and Conditions valid and effective at the time the order is submitted and is bound by them from the moment the purchase contract is concluded. The Buyer has the opportunity to become acquainted with these Terms and Conditions before placing the order and is sufficiently informed of them in advance. By submitting the order, the Buyer confirms that they have read and agree to these Terms and Conditions.

General Provisions

These Terms and Conditions apply to purchases in the e-shop at https://www.vseprosphynx.cz/ and form part of the concluded purchase contract. They further define and specify the rights and obligations of the Seller (supplier) and the Buyer (customer, consumer).

The e-shop at https://www.vseprosphynx.cz/ is operated by PetGrooming Company s.r.o., with registered office at Radlická 571/70, 15000 Prague 5 - Smíchov, Company ID No.: 27637476, VAT ID No.: CZ27637476, registered in the Commercial Register under file No. C 120617 maintained by the Municipal Court in Prague, represented by Ms Valeriia Bartysh, Managing Director.

All contractual relationships are concluded in accordance with the laws of the Czech Republic. If the contracting party is a consumer, relationships not governed by these Terms and Conditions are governed by the Civil Code (Act No. 89/2012 Coll.) and the Consumer Protection Act (Act No. 634/1992 Coll.). If the contracting party is an entrepreneur, relationships not governed by these Terms and Conditions are governed by the Commercial Code, Act No. 513/1991 Coll., all as amended.

Person responsible for operation of the e-shop:

Valeriia Bartysh
Tel.: +420 776 390 035
Email: petgrooming@seznam.cz

Important telephone numbers and contacts:

Information line (Mon–Fri: 09:00–21:00): +420 776 390 035
Email (24/7): info@vseprosphynx.cz

Business premises (Complaints and withdrawal from the contract)
Opening hours: Mon–Fri: 09:00–21:00

PetGrooming Company s.r.o.
Radlická 571/70
15000 Prague 5 - Smíchov

Conclusion of the Purchase Contract

Each order submitted by the Buyer is considered binding. The placement of the offered goods on the website by the Seller constitutes a proposal to conclude a purchase contract; the purchase contract is concluded when the Buyer submits the order and the Seller accepts it. The Seller will promptly confirm this acceptance to the Buyer by an informational email sent to the email address provided by the Buyer; however, this confirmation has no effect on the formation of the contract. The concluded contract, including the agreed price, may be amended or cancelled only by agreement of both parties or on statutory grounds. A condition for the validity of an electronic order is the completion of all prescribed data and particulars in the order form.

The Buyer agrees to the use of means of distance communication when concluding the purchase contract. Costs incurred by the Buyer when using means of distance communication in connection with conclusion of the purchase contract, including internet connection costs and telephone call costs, are borne by the Buyer and do not differ from the basic rate.

For the purposes of the purchase contract, the offer of goods, including the purchase price published on the website at the time the Buyer submits the order, is valid.

The contract is concluded in the Czech language; unless circumstances on the part of the Seller or the Buyer prevent it, the contract may also be concluded in another language understandable to both parties.

The place of delivery of the goods is the address stated by the Buyer in the order.

For the purposes of processing orders and offering services, with the user's consent we collect the following personal data:

First name, surname, address, email, telephone contact, Company ID No., VAT ID No.

We collect the data until the user requests its deletion.

Complaints, Warranty and Withdrawal from the Contract

All goods offered and sold by us are covered by a 24-month warranty. The 24-month warranty does not apply to wear and tear caused by normal use of the goods.

The warranty conditions, non-conformity with the purchase contract, and the complaint procedure and exercise of rights arising from defective performance are set out in the section Complaints – Non-conformity with the Purchase Contract.

Order Cancellation, Withdrawal from the Contract

Order cancellation:
If the customer decides to cancel the order, they must immediately inform the operator of the shop in writing, by email, by telephone or through the online interface before the goods are dispatched and sent to the customer. The order will then be cancelled free of charge.

Right to withdraw from the contract:
In accordance with Section 1829(1) of the Civil Code, a consumer Buyer has the right to withdraw from the purchase contract without giving any reason within fourteen (14) days of taking delivery of the goods. If the purchase contract covers several types of goods or delivery in several parts, this period runs from the date of receipt of the last delivery of goods. The withdrawal period is deemed to have been observed if the consumer sends the Seller a notice of withdrawal during that period.

Method of withdrawal from the contract (Online function):
In accordance with European regulations applicable from 19 June 2026, a consumer Buyer may use an automated function directly in the shop's online interface to withdraw from the contract (the so-called “withdrawal button”). This function is permanently available to the consumer through the link entitled “Withdrawal from the Contract” in the footer of the vseprosphynx.cz website. After completing and submitting the electronic form, the Buyer will promptly receive written confirmation that the withdrawal has been received. The consumer may continue to use the standard paper or PDF form available for download here and send it by email or post.

Return of goods:
If the Buyer withdraws from the contract, they shall send or hand over to the Seller, without undue delay and no later than fourteen (14) days after withdrawal from the contract, the goods received from the Seller. The Buyer bears the direct costs of returning the goods, such as postage. The goods should be returned complete, if possible in the original packaging, and must not show signs of excessive wear or damage beyond what is necessary to become acquainted with the nature and characteristics of the goods. We recommend enclosing proof of purchase (invoice) with the shipment or otherwise credibly proving that the contract was concluded.

Refunds:
In the event of withdrawal from the contract, the Seller shall refund the funds received from the Buyer, including the costs of delivery of the goods to the customer in the amount corresponding to the cheapest delivery method offered, within fourteen (14) days from the time the withdrawal was received. The Seller shall refund the funds in the same manner in which they were received, or by another method if the Buyer agrees and no additional costs are incurred by the Buyer. However, the Seller is not obliged to refund the funds before the Buyer demonstrably hands over the goods or proves that the goods have been sent to the Seller.

Reduction in the value of goods (Used goods):
The consumer Buyer is liable to the Seller only for any reduction in the value of the goods resulting from handling the goods in a manner other than necessary with regard to their nature and characteristics, for example if the goods are visibly worn, damaged or incomplete. If such a reduction in value occurs, the Seller is entitled to set off its claim for compensation against the refunded purchase price and pay the Buyer a reduced amount corresponding to the condition of the goods.

Order Processing

After the order is submitted, an automatic confirmation will be sent to your email address. Orders for goods marked “In stock” are, in the vast majority of cases, processed within 2 business days.

Information on delivery and payment options can be found here.

Prices, Payment Terms and Validity of the Offer

Prices are final, i.e. inclusive of VAT and, where applicable, all other taxes and fees that the consumer must pay to obtain the goods. Once you have ordered the goods, the price at which you placed the order applies regardless of subsequent changes. Before placing the order, the Buyer has the opportunity to find out how long the offer or price remains valid.

The Buyer may pay the Seller the price of the goods and any costs associated with delivery of the goods under the purchase contract in the following ways:

  • by bank transfer to the Seller's account No. 203913002/5500 held with Raiffeisenbank a.s. for payments within the Czech Republic;
  • in cash on delivery to an employee of the shipping company at the place specified by the Buyer in the order.

In the case of cash on delivery, the purchase price is payable upon receipt of the goods.

In the case of a cashless payment, the Buyer is obliged to pay the purchase price of the goods and state the variable payment symbol. The Buyer's obligation to pay the purchase price is fulfilled when the relevant amount is credited to the Seller's account.

The Seller is entitled to require payment of the entire purchase price before the goods are sent to the Buyer. Section 2119(1) of the Civil Code shall not apply.

Any discounts on the price of goods granted by the Seller to the Buyer cannot be combined.
No discount may be applied to goods marked as promotional!
The amount of discounts granted, their validity and the conditions for their application are always stated for the relevant product, on the gift voucher or by another method of publishing the discount or promotion.

Where customary in business relations or where required by generally binding legal regulations, the Seller shall issue the Buyer a tax document – an invoice – for payments made under the purchase contract. The Seller is a payer of value added tax. The Seller shall issue the tax document – invoice – to the Buyer after payment of the price of the goods and send it electronically to the Buyer's electronic address.

Product images may be illustrative only for some products.

Complaints – Non-conformity with the Purchase Contract

If, upon receipt by the Buyer, the item does not conform to the purchase contract (hereinafter “non-conformity with the purchase contract”), the consumer Buyer has the right to have the Seller bring the item into conformity with the purchase contract free of charge and without undue delay, at the consumer Buyer's request either by replacement of the item or by repair. If such a procedure is not possible, the consumer Buyer may request a reasonable reduction in the price of the item or may withdraw from the contract.

This does not apply if the consumer Buyer knew of the non-conformity with the purchase contract before taking delivery of the item or caused the non-conformity themselves. A non-conformity with the purchase contract that becomes apparent within six months from receipt of the item is deemed to have existed at the time of receipt unless this is incompatible with the nature of the item or unless the contrary is proven.

Non-conformity with the purchase contract means, in particular, that the item sold does not have the quality and utility characteristics required by the contract, described by the Seller, manufacturer or their representative, or expected on the basis of advertising carried out by them, or the quality and utility characteristics usual for an item of that kind; that it does not comply with the requirements of legal regulations; that it is not in the corresponding quantity, measure or weight; or that it does not correspond to the purpose stated by the Seller for its use or for which the item is usually used.

Warranty Period

A warranty period of 24 months is provided for all goods.

The warranty does not apply in the following cases:

  • the goods have been damaged by improper or unprofessional handling;
  • the goods have been damaged by natural forces;
  • the goods have been damaged by normal wear and tear.

The warranty period begins upon receipt of the goods by the customer and may be extended by the period during which the goods were under warranty repair. If the goods are replaced, a new 24-month warranty period begins.

If a defect occurs during the warranty period, the Buyer has the following rights when exercising the warranty, depending on the nature of the defect:

  • in the case of an immaterial breach of the purchase contract, the right to free, proper and timely removal of the defect, the right to replacement of defective goods if this is not disproportionate in view of the nature of the defect, and if such a procedure is not possible, the right to a reasonable reduction in the purchase price or the right to withdraw from the purchase contract;
  • in the case of a material breach of the purchase contract preventing proper use of the goods, the right to replacement of the defective goods or the right to withdraw from the purchase contract;
  • in the case of an immaterial breach occurring in greater numbers or repeatedly and preventing proper use of the goods, the right to replacement of the defective goods or withdrawal from the purchase contract;
  • in the case of an immaterial breach that does not prevent proper use of the item and where replacement is not requested, the right to a reasonable reduction in the purchase price or withdrawal from the purchase contract.

The Buyer is obliged to inspect the delivered goods and inform the Seller of any defects found without undue delay. The Buyer may submit a justified complaint in one of the following ways:

by email: info@vseprosphynx.cz
by post to the address of the business premises stated below
by telephone: +420 776 390 035

The goods subject to the complaint should subsequently be sent or delivered, if possible in the original packaging or suitable shipping packaging, together with a description of the defect and a copy of the sales document, to:

PetGrooming Company s.r.o.
Radlická 571/70
15000 Prague 5 - Smíchov

If the Buyer exercises a right arising from defective performance, the other party shall confirm in writing when the right was exercised, as well as the repair performed and its duration. A complaint may be considered settled only when the trader notifies the consumer of this fact, regardless of whether the complaint was rejected or accepted. If the trader does not contact the consumer within 30 days, the defect is deemed irreparable and an informed consumer may therefore claim a refund of the price of the product.

The complaint will be handled without undue delay, no later than within one month from the date the complaint is made, unless the Seller and the Buyer agree otherwise. If the time limit for handling the complaint is not met, the consumer has the right to replacement of the goods or to withdraw from the contract.

You can download the complaint report here (PDF).

In the case of a justified complaint, the consumer is entitled to reimbursement of the costs associated with the complaint. In the case of an unjustified complaint, the Seller is obliged to provide written reasons for the rejection; at the same time, the consumer is not entitled to reimbursement of their costs associated with handling the complaint, and the Seller is likewise not entitled to reimbursement of the costs incurred on its side.

Personal Data Protection

Customer information is stored in accordance with the applicable laws of the Czech Republic, in particular Act No. 101/2000 Coll. on Personal Data Protection, as subsequently amended, and Regulation (EU) 2016/679 of the European Parliament and of the Council. By concluding the contract, the Buyer agrees to the processing and collection of their personal data in the Seller's database after successful performance of the contract until the Buyer expresses in writing their disagreement with such processing. The Buyer has the right of access to their personal data, the right to rectification, and other statutory rights relating to such data. Personal data may be deleted from our database on the basis of the customer's written request. Customers' personal data are fully secured against misuse. The supplier does not transfer customers' personal data to any other person. An exception is made for external carriers, to whom customers' personal data are transferred to the minimum extent necessary for delivery of the goods. Individual contracts are archived by the operator after conclusion in electronic form and are accessible only to the shop operator. You may request their amendment or deletion at any time by email.

Final Provisions

These Terms and Conditions are valid from 1 July 2026 and are always applicable in the wording published on the operator's website https://www.vseprosphynx.cz/ on the date the Buyer submits the electronic order. By submitting an electronic order, the Buyer agrees to the content and conditions of the commercial system operated on the website that are valid on the date the order is submitted, including the price arrangements, and further agrees to receive commercial communications. Consent to receive commercial communications may be withdrawn at any time. By submitting the order, the Buyer also acknowledges that, in the event of withdrawal from the contract, the Seller is entitled to reimbursement of the costs associated with returning the goods.